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Our Services Go Beyond Lead Generation. It’s The Next Generation.

At Our Core

Outbound Lead
Generation.

Concept was founded on outbound lead generation and we understand every aspect of it. We have perfected a process designed to put your sales reps in front of qualified prospects who have a need for your product or service. Every lead generated is qualified to meet your specific wants, needs, and criteria. We assign a team who becomes intimately integrated with your team. We align our approach and messaging to become seamless with your process. Using Salesforce.com and dynamic dashboards, we provide you with full visibility into our daily activities. Using our outbound lead generation service, you will see improvements to your sales pipeline, increased sales proposals, and ultimately increased sales revenue.

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Responsive Follow Up

Inbound Lead
Management.

Our inbound demand generation services ensure that every in bound lead that enters your organization is handled and followed-up using a consistent, proven system and approach. Our inbound group doesn’t just make the initial follow-up call, we manage an entire process of how we will stay in front of these leads over the next 30, 60, 90 days and throughout the lead’s life cycle. Many companies are uncertain or have no means of tracking what happens to leads that come in via website, trade shows, marketing campaigns, etc. These leads can be warm leads; however, if not followed up with a proven methodology and approach these leads never materialize. Our inbound demand generation group will work with you to help identify your needs, integrate with your sales process and generate the results you desire.

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Improved Visibility

Salesforce.com
Design & Support.

Concept is not only a Salesforce Registered Consulting Partner, we are an avid user. We have 120+ users and every aspect of our company operates on the Salesforce.com platform. We practice what we preach. We have implemented Salesforce.com across multiple industries and companies both large and small. With our team of Salesforce certified professionals and Pardot certified professionals, we can approach projects large and small. Our services range from full design & implementation, add-ons, upgrades and enhancement, administrative support, and training. For some of our clients we are their CRM admin and field all their internal CRM needs and requirements.

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Learn More About Salesforce.com Design & Support

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Customer Service

Customer
Satisfaction.

Knowing what your customers think, how they feel, and how they view your product/service is critical in building brand loyalty. Competition is tough and competition is trying every day to steal your customers. Concept’s customer service and customer satisfaction services are tailored to help you better service your existing customer base. Using surveys, personal follow-up calls and more, communicates to your customers that you are concerned and interested in their thoughts, views, and overall satisfaction. We know the work it takes to gain new customers, we can help bring the focus and visibility to keep them.

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Learn More About Customer Satisfaction

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Clean & Accurate

Data
Services.

Clean accurate data is critical to all companies and all market initiatives. Using many data sourcing tools, Concept can provide targeted lists that meet the specific demographics you are seeking. In addition to acquiring qualified lists, Concept can build a list. Our Data Profiling group are experts at calling, profiling and building lists from scratch that meet your specific, desired needs. If you have data within your organization that is old, outdated and incomplete, our Data Profiling Group can clean it, qualify it, and make it a qualified list to use moving forward. If you are in the need for data, feel your existing data needs cleansed and updated, or you want to build a list from scratch, Concept can help.

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Learn More About Data Services

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Building You a Tailored Solution.

Take our experience and turn it into a useful tool for your company. Concept can build you a tailored solution that provides your team with all the tools they need to be successful. Whether its Outbound lead generation, Inbound lead management, CRM implementation and design, Data services, or Customer Service, Concept can provide you with the necessary help you need. Click below to learn more about Concept and start the conversation today.

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