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- Sales Development
- CRM & Marketing Automation Solutions
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Concept partners with our clients to design, implement, and manage the execution of Customer Experience (CX) programs. Having a good pulse on Customer Experience can be a powerful predictor of customer retention, loyalty and the likelihood for repeat business. Implementing a Customer Experience survey program allows for your organization to continue to build on what customers like, improve in the areas they’d like to see get better, and jump ahead of any customer issues before they progress too far.
A business simply can’t grow sustainably if it has a churn problem. If your organization churns clients faster than you can acquire new ones, your business will fail. Developing a strategy to identify early warnings, red flags, and measure customer satisfaction is the first step in improving churn and increasing Customer Experience.
Gathering Customer Experience (CX) data can be done in multiple ways, whether email surveys, driving traffic to a page on your site where the survey lives, reaching out over the phone, or a combination of multiple, Concept is here to help. We have found that leveraging only one method of survey tactics only scratches the surface. We partner with our clients to increases CSAT & NPS survey completion with a multi-touch approach.
We measure customer experience for you to identify areas of improvement to ensure your customers are being heard and your organization is out in front of areas to improve and potential red flags that arise.